Privacy Policy kiu77 — Personal Data Protection for Malaysian Players

Kiu77 is an online gaming platform operating in Malaysia that puts its members' trust first. We understand that your personal information is a responsibility, and we are committed to managing it in a transparent, secure, and accountable manner.

This Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices for data protection. By using the kiu77 platform, you agree to the collection and processing of your personal information as described herein.

If you disagree with any part of this policy, please stop using the platform and contact our support team to help you safely close your account.

Kiu77 collects various types of information to ensure a safe, fair, and enjoyable gaming experience. The categories of data collected are as follows:

We do not collect information that is not required for the stated purposes. The principle of minimum data collection (data minimisation) is always practiced at kiu77.

All collected data is used responsibly for legitimate and transparent purposes. The following are the primary purposes for which your personal data is used:

• Account management — Creates, verifies, and securely maintains your member account.
• KYC (Know Your Customer) Process — Verifies your identity and age to ensure compliance with applicable laws.
• Transaction processing — Processes deposits and withdrawals quickly and securely to your bank account or digital wallet.
• Platform security — Detects and prevents fraud, money laundering, unauthorised access, and other suspicious activities.
• Customer support — Resolves enquiries, complaints, and technical support requests effectively.
• Service improvement — Analyses usage patterns to improve the quality of the gaming experience at kiu77.
• Marketing communications — Sends promotional information, exclusive offers, and platform updates, subject to your preferences.
• Legal compliance — Fulfils reporting obligations to the relevant authorities when required by law.

Kiu77 does not use your personal data for purposes beyond the scope stated above without first obtaining your additional consent.

Kiu77 processes your personal data on valid legal grounds under Malaysia's PDPA and general data protection principles. The applicable bases are:

• Consent — You provide explicit consent during account registration and when signing up for marketing communications.
• Contract performance — Processing required to deliver the online gaming services you request through the kiu77 platform.
• Legal obligation — Compliance with AML (Anti-Money Laundering), KYC, and other Malaysian financial regulatory reporting requirements.
• Legitimate interest — Fraud detection, cybersecurity, and protection of the platform's interests and all members who use it.

Kiu77 does not sell or rent your personal data to any third party. However, we may share data with the following parties under limited and controlled circumstances:

• Payment service providers — Payment processors such as FPX, DuitNow, and digital wallet providers that handle your financial transactions.
• Game software providers — Game provider partners that require certain data to ensure a smooth and fair gaming experience.
• KYC service providers — Third-party identity verification companies used to complete the KYC process securely.
• Regulatory authorities — Disclosure to government bodies or law enforcement agencies when required under Malaysian law.
• Cloud services & infrastructure — Cloud server and storage providers that store your data with full encryption protection.

All third parties working with kiu77 are required to comply with strict data protection agreements and are not permitted to use your data for any purpose other than what is specified in their service contracts with us.

Kiu77 continually invests in robust security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we employ include:

• 256-bit SSL Encryption — All data transmitted between your device and kiu77 servers is encrypted using industry-standard SSL technology.
• Data encryption at rest — Sensitive data stored in our databases is also encrypted using AES-256.
• Strict access controls — Only authorised personnel may access your personal data, with all access logged and monitored at all times.
• Two-factor authentication (2FA) — An additional layer of security is available for all kiu77 member accounts.
• 24/7 Monitoring — Threat detection and intrusion monitoring systems operating around the clock to promptly identify suspicious activity.
• Regular security audits — Periodic security assessments by independent third parties to identify and address any vulnerabilities.

While we take all reasonable measures to protect your data, no system can be guaranteed one hundred percent secure. We encourage you to also play an active role in protecting your own account.

Kiu77 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Our general data retention guidelines are:

• Active account data — Retained for as long as your account is active and for a period of 7 years after account closure for legal compliance purposes.
• Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysian financial and tax law requirements.
• KYC Documents — Retained for 5 years after the business relationship ends in accordance with anti-money laundering requirements.
• Support communication logs — Retained for 2 years from the date of your last interaction.
• Technical data & logs — Retained for 90 days for security and technical troubleshooting purposes.

Once the relevant retention period has expired, your data will be securely deleted or anonymised in a way that makes it permanently unidentifiable.

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by kiu77:

• Right to access — You may request a copy of the personal data we hold about you.
• Right to rectification — You may request the correction of inaccurate or incomplete data.
• Right to cancellation — You may request the deletion of your data under certain circumstances, subject to applicable legal obligations.
• Right to restrict processing — You may request that we restrict how we process your data under certain circumstances.
• Right to object — You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — You may request that your data be provided in a structured, machine-readable format.

To exercise any of the above rights, please contact the kiu77 support team via 24/7 live chat. We will process your request within 21 business days.

Kiu77 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are:

• Essential cookies — Required for core platform functions such as login, game sessions, and security. Cannot be disabled.
• Performance cookies — Gathers information about how you use the platform to help us improve our services.
• Functionality cookies — Saves your preferences such as language and display settings to provide a more personalised experience.
• Analytics cookies — Helps us understand overall platform usage patterns using aggregated, anonymised data.

You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of the kiu77 platform.

The kiu77 platform may contain links to third-party websites or services in certain contexts. kiu77 is not responsible for the privacy practices or content of those external websites.

We encourage you to read the privacy policy of each website you visit separately. The presence of any links on the kiu77 platform does not imply that we endorse or support the privacy practices of those sites.

Kiu77 reserves the right to amend this Privacy Policy at any time to reflect changes in business practices, legal requirements, or the technologies we use. Any changes will be published on this page with an updated "Last updated" date.

For significant amendments that affect how we process your data, we will send a notice to your registered email address or via in-platform notification at least 14 days before the amendment takes effect.

Continued use of the kiu77 platform after the effective date of any amendment is considered your acceptance of the updated terms. If you disagree with the changes, please stop using the platform and contact us.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the kiu77 support team through any of the following channels:

• Live Chat 24/7 — Available directly on the kiu77 platform, with instant response.
• Email — [email protected] (reply within 1–2 business days).

We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. If you feel your complaint has not been resolved to your satisfaction, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia.